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Delivery

For all UK and international shipping we use DHL, and we pay for carbon offset because we believe in preserving the Earth we live on.

All our products are packaged the same way whether they are a gift or not. We think everyone deserves beautiful packaging.

UK shipping is free - for other areas please see below - and shipping usually takes within 10 to 15 business days.

Shipping cost by CountryCost (£)
United KingdomFree
Belgium, France, Germany, Ireland, Luxembourg and the Netherlands7
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Hungary, Italy, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden10
United States of America18

Returns

We offer refunds or exchange on all items returned to us within 14 days. We cannot offer refunds on shipping costs. Items must be returned unworn and in original condition with tags.

Please bear in mind that we make each item especially for you so we would very grateful if you avoid purchasing multiple sizes to try on. If you do purchase an item that is the wrong size and you would like to exchange it for another size we will cover shipment for the replacement item once we have received the original.

If you want to return an item or ask us any questions about returns please email us at returns@umd.studio.